REFUND POLICY

Refund & Return Policy

Last Updated: July 7, 2026

Thank you for shopping with [Your Kitchen Store Name]. We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and any promotional items received with the product.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items that have been used, damaged, or altered after delivery

  • Products that cannot be resold for hygiene or safety reasons

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team with your order details.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

For all other returns, customers are responsible for the cost of return shipping unless otherwise stated.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of packages sent without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow our return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method.

  2. Contact your credit card provider or financial institution, as processing times may vary.

  3. If you still have not received your refund after several business days, please contact our customer support team.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[My Store 2]